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Policy on the Collection, Use and Disclosure of Personal Information of Customers and Prospective Customers
"Customer Privacy Policy"
1. OBJECTIVE & SCOPE OF POLICY
2. THE COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION
3. ACCURACY
4. RETENTION
5. SECURITY
6. ACCESS TO PERSONAL INFORMATION
7. AMENDMENT OF JAYMAN MASTERBUILT, INC. PRACTICES AND THIS POLICY
8. WHAT YOU CONSENT AND AGREE TO
1. OBJECTIVE & SCOPE OF POLICY
Jayman MasterBUILT, herein referred to as "Jayman MasterBUILT, Inc.") is committed to respecting the privacy of the customers and prospective customers with whom Jayman MasterBUILT, Inc. does business. Therefore, Jayman MasterBUILT, Inc. has prepared this Policy Statement to inform our customers and prospective customers of our policy and practices concerning the collection, use and disclosure of their personal information.
This Policy Statement governs personal information collected from and about individual customers and prospective customers with whom Jayman MasterBUILT, Inc. works. It does not govern personal information Jayman MasterBUILT, Inc. collects from and about our employees and other individuals, the protection of which is governed by other Jayman MasterBUILT, Inc. policies. This policy also does not cover aggregated data from which the identity of an individual cannot be determined. Jayman MasterBUILT, Inc. retains the right to use aggregated data in any way that it determines appropriate.
Using contractual or other arrangements, Jayman MasterBUILT, Inc. will ensure that agents, contractors, sub-contractors or third party service providers, who may receive personal information about customers and prospective customers in the course of providing services to Jayman MasterBUILT, Inc. as part of our business, protect that personal information in a manner consistent with the principles articulated in this Policy Statement.
In the event of questions from customers and prospective customers about: (i) access to their personal information; (ii) Jayman MasterBUILT, Inc.'s collection, use, management or disclosure of personal information; or (iii) this Policy Statement; please contact:
Phone:403-258-3772
Fax: 403-253-3576
200-3132 118 Avenue, SE
Calgary, Alberta, T2Z 3X1
If an individual has a complaint about how Jayman MasterBUILT, Inc.'s Privacy Policy is being administered by the Privacy Officer they may address this with an Executive of Jayman MasterBUILT, Inc.
2. THE COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION
For the purposes of this Policy:
"External associate" means an individual, other than a Jayman MasterBUILT, Inc. representative, who is not an employee of Jayman MasterBUILT, Inc.. An external associate may be an individual or an employee of an organization with which Jayman MasterBUILT, Inc. has dealings in the normal course of business. Examples of external associates include independent contractors and sub-contractors or service providers, land developers, legal counsel and consultants;
"Personal information" means any information, recorded in any form, about an identifiable individual, but does not include business contact information.
As a customer or prospective customer, your provision of personal information to Jayman MasterBUILT, Inc. means that you agree and consent that we may collect, use and disclose your personal information in accordance with this Privacy Policy. If you do not agree with these terms, we recommend that you not provide any personal information to Jayman MasterBUILT, Inc.. Unfortunately, certain services can only be offered if you provide personal information to Jayman MasterBUILT, Inc.. Consequently, if you choose not provide us with any required personal information, Jayman MasterBUILT, Inc. may not be able to offer you those services.
Jayman MasterBUILT, Inc. uses the personal information provided verbally or in writing (including via electronic media such as e-mail or the Internet) by customers and prospective customers in order to:
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Gather information about customers and prospective customers to better meet their needs for both residential and recreational residences and properties;
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Manage our relationship with customers and prospective customers;
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Manage Jayman MasterBUILT, Inc.'s relationship with External Associates;
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Provide information and make plans for the construction of residences for customers and prospective customers;
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Inform customers, former customers and prospective customers of new products and offerings;
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Gather information in survey form that allows Jayman MasterBUILT, Inc. to determine customer preferences and/or the degree of satisfaction that customers have with Jayman MasterBUILT, Inc. products and services;
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Provide testimonial letters from satisfied customers to prospective customers;
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Meet any legal or regulatory requirement; and
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Such other purposes consistent with the foregoing purposes.
Jayman MasterBUILT, Inc.'s use of personal information is limited to these purposes. Jayman MasterBUILT, Inc. does not sell, trade, barter or exchange for consideration any personal information it has obtained. Unless permitted by law, no personal information is collected about a customer or prospective customer, without first obtaining the consent of the individual to the collection, use and dissemination of that information.
Personal information will be collected, to the extent possible, directly from the individual concerned.
Jayman MasterBUILT, Inc. does not knowingly collect personal information from anyone under the age of 18 without the knowledge or consent of their parent or guardian except where permitted by law.
Personal information may also be subject to transfer to another company in the event of a change of ownership of all or part of Jayman MasterBUILT, Inc.. This will occur only if the parties have entered into an agreement under which the collection, use and disclosure of the information is restricted to those purposes that relate to the business transaction, including a determination whether or not to proceed with the business transaction, and is to be used by the parties to carry out and complete the business transaction.
Jayman MasterBUILT, Inc. may disclose personal information of customers and prospective customers to External associates and to organizations that perform services on behalf of Jayman MasterBUILT, Inc.. Personal information will only be provided to organizations and External associates providing services to Jayman MasterBUILT, Inc. if they agree to use such information solely for the purposes of providing services to Jayman MasterBUILT, Inc. and under the instruction of Jayman MasterBUILT, Inc. and, with respect to that information, to act in a manner consistent with the relevant principles articulated in this Policy.
Please note that there are circumstances where the use and/or disclosure of personal information may be justified or permitted or where Jayman MasterBUILT, Inc. is obliged to disclose information without consent. Such circumstances may include:
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Where required or permitted by law or by order or requirement of a court, administrative agency or other governmental tribunal;
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Where Jayman MasterBUILT, Inc. believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
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Where it is necessary to establish or collect monies owing to Jayman MasterBUILT, Inc.;
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Where it is necessary to permit Jayman MasterBUILT, Inc. to pursue available legal remedies or limit any damages that Jayman MasterBUILT, Inc. may sustain; or
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Where the information is public.
Where obliged or permitted to disclose information without consent, Jayman MasterBUILT, Inc. will not disclose more information than is required.
3. ACCURACY
Jayman MasterBUILT, Inc. endeavors to ensure that any personal information provided by its customers and prospective customers to Jayman MasterBUILT, Inc. Representatives and in its possession is as accurate, current and complete as necessary for the purposes for which Jayman MasterBUILT, Inc. uses that data. Information contained in files that have been closed is not actively updated or maintained.
4. RETENTION
Jayman MasterBUILT, Inc. retains personal information as long as Jayman MasterBUILT, Inc. believes it is necessary to fulfill the purpose for which it was collected. Currently, the principal places in which Jayman MasterBUILT, Inc. holds personal information is at its head office. Jayman MasterBUILT, Inc. employees sometimes retain personal information about customers and prospective customers that is necessary to perform their duties for Jayman MasterBUILT, Inc.. Once they complete their duties this information will be shredded, deleted, destroyed or returned to Jayman MasterBUILT, Inc.'s head office.
5. SECURITY
Jayman MasterBUILT, Inc. endeavors to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information.
Jayman MasterBUILT, Inc. further protects personal information by restricting access to it to those employees and External associates that the management of Jayman MasterBUILT, Inc. has determined need to know that information in order that Jayman MasterBUILT, Inc. may carry out its business. Jayman MasterBUILT, Inc. has a policy under which employee misuse of personal information is treated as a serious offence for which disciplinary action may be taken.
In terms of communicating personal information to Jayman MasterBUILT, Inc., you may wish to note that there is no method of transmitting or storing data that is completely secure. While the physical characteristics of each are different, mail, telephone calls, faxes and transmissions over the Internet are all susceptible to possible loss, misrouting, interception and misuse of the information being communicated or transmitted.
As do many organizations, Jayman MasterBUILT, Inc. attempts to strike a reasonable balance between security and convenience. In communicating with customers and prospective customers and External associates, Jayman MasterBUILT, Inc. reserves the right to use a method of communication that is less secure than some of its less convenient alternatives. An example of this is e-mail. At this time, when we use e-mail, it is sent as unencrypted plain text. We do this because Jayman MasterBUILT, Inc. believes that many of our customers and prospective customers and external associates cannot readily process encrypted e-mail. This is done for their convenience but has the security concern that, if misrouted or intercepted, it could be read more easily than encrypted e-mail.
6. ACCESS TO PERSONAL INFORMATION
Jayman MasterBUILT, Inc. permits access to and review of personal information held by Jayman MasterBUILT, Inc. about an individual by the individual concerned.
If an individual believes any personal information concerning that individual is not correct, that person may request an update of that information by sending a request to the person indicated in Section 1 of this Policy. Jayman MasterBUILT, Inc. reserves the right not to change any personal information but will append any alternative text the individual concerned believes appropriate. An individual may also request that Jayman MasterBUILT, Inc. delete an individual's personal information from Jayman MasterBUILT, Inc.'s system and records. However, due to technical constraints and the fact that Jayman MasterBUILT, Inc. backs up its systems, personal information may continue to reside in Jayman MasterBUILT, Inc.'s systems after deletion. Individuals, therefore, should not expect that their personal information would be completely removed from Jayman MasterBUILT, Inc. systems in response to an accepted request for deletion.
Jayman MasterBUILT, Inc. reserves the right to restrict access to personal information where the information requested:
a. Would disclose the personal information of another individual or of a deceased individual;
b. Would disclose business confidential information that may harm Jayman MasterBUILT, Inc. or the competitive position of a third party;
c. Is subject to solicitor-client or litigation privilege;
d. Could reasonably result in: (i) serious harm to the treatment or recovery of the individual concerned; (ii) serious emotional harm to the individual or another individual; or (iii) serious bodily harm to another individual;
e. May harm or interfere with law enforcement activities and other legal or business related investigative or regulatory functions;
f. Is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; or
g. Does not exist, is not held, or cannot be found by Jayman MasterBUILT, Inc..
Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.
Where information will be disclosed, Jayman MasterBUILT, Inc. will endeavor to provide the information in question within a reasonable time and no later than 45 days following the request, or where otherwise provided by law.
Jayman MasterBUILT, Inc. will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, it will consider such factors as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.
To guard against fraudulent requests for access, Jayman MasterBUILT, Inc. will require sufficient information to allow it to confirm the identity of the person making the request before granting access or making corrections.
7. AMENDMENT OF JAYMAN MASTERBUILT, INC. PRACTICES AND THIS POLICY
This statement is in effect as of July 1, 2004. Jayman MasterBUILT, Inc. will from time to time review and revise its privacy practices and this Policy Statement. In the event of any amendment, an appropriate notice will be posted on the Jayman MasterBUILT, Inc. web-site and communicated to customers and prospective customers, external associates, and others in an appropriate manner. Policy changes will apply to the information collected from the date of posting of the revised Policy Statement to Jayman MasterBUILT, Inc.'s web-site as well as to existing information held by Jayman MasterBUILT, Inc.
8. WHAT YOU CONSENT AND AGREE TO
In summary, when you provide Jayman MasterBUILT, Inc. with personal information, you consent and agree to the following:
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The collection, use and disclosure of personal information from or about you as described in Section 2, and to your right to access and correct data as described in Section 6.
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Your acceptance of the risks concerning the transmission of information to Jayman MasterBUILT, Inc. as described in Section 5.
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The amendment of this Policy Statement as described in Section 7.
If you wish to change your consent at any time, please write or contact the Privacy Officer at:
200-3132 118 Avenue, SE
Calgary, Alberta, T2Z 3X1
Phone: 403-258-3772
Fax: 403-253-3576
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